Frequently asked questions
What local business owners usually want to know before booking a revenue audit.
Is this one chatbot every business gets the same version of?
No. Each client’s agent is configured to their specific trade and workflow — the questions it asks, how it qualifies a job, and how it books the next step differ by vertical. An HVAC agent asks about equipment and urgency; a bakery agent asks about order size and pickup date. OpenHours sells always-on, tailored response — not one interchangeable bot resold unchanged to every client.
How much does OpenHours cost?
Pricing isn’t published on the site — it’s worked out on the free revenue audit call, framed against the revenue a business is already losing to slow response times rather than as a flat software fee. That call is the qualifying step, not a sales pitch you have to sit through.
What happens on the free revenue audit call?
It’s a direct conversation about how many calls or messages are currently going unanswered — nights, weekends, during a job — and what that’s realistically costing the business. From there we talk through what an OpenHours agent configured for that specific trade would look like. No strings attached.
What industries do you work with?
HVAC and refrigeration repair, bakeries and local shops, trades like plumbing and electrical, and retail shops. All four are owner-operated, local, US-based businesses — not enterprise.
Do you have case studies or existing clients?
Not yet — OpenHours is pre-launch, and we’d rather say that plainly than fill the page with placeholder logos or invented testimonials. The live chat demo on the homepage is the current proof: it’s meant to show the agent working, not just describe it.
Is the chat demo on the homepage what I’d actually get?
It’s one illustrative example, currently scripted for an HVAC-style conversation — not “the” product every client receives. Your agent would be built around your business’s own questions and booking flow, which is exactly what gets worked out on the audit call.
Something else on your mind? Get a free revenue audit and ask us directly.